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HandOfLuck Online Casino Terms and Conditions

Welcome to HandOfLuck Online Casino. These Terms and Conditions govern your access to and use of our website at https://handofluck777.com, as well as all services, games, bonuses, and promotions we offer. By registering an account or using any of our services, you confirm that you have read, understood, and agreed to these terms in full. We encourage you to review this document carefully before proceeding. If you do not agree with any part of these terms, please do not use our platform.

1. About Us

At Hand of Luck, we operate an online casino platform offering a wide range of gaming services, including slots, table games, live casino, crash games, jackpots, sportsbook, eSports betting, lotteries, and tournaments. Our platform is accessible via desktop and mobile browsers at https://handofluck777.com. We are referred to throughout this document as "the Company," "we," "us," or "our." For any questions about our operations, you are welcome to contact us at customercare@handofluck.email or call us at +44 1294 620788.

2. Eligibility and Account Registration

At HandOfLuck, we require all players to meet the following conditions before registering and using our services:

  • You must be at least 18 years of age or the legal gambling age in your jurisdiction, whichever is higher.
  • You must not be a resident of or located in any restricted or prohibited country listed in our restricted territories policy.
  • You must register only one account. Duplicate accounts will be closed, and associated funds may be forfeited.
  • You must provide accurate and complete personal information during registration.
  • You must not share your account credentials with any third party.

Our Hand of Luck platform is designed for adult entertainment purposes only. We reserve the right to verify your age and identity at any time and to suspend or close your account if we determine that eligibility criteria have not been met.

3. Restricted Territories

We do not accept players from certain jurisdictions. Registration and deposits are prohibited for residents of the Netherlands, Ukraine, France, the USA, Georgia, Spain, and Italy. Additionally, access to our HandOfLuck Casino platform is prohibited in approximately 130 countries, including but not limited to China, Australia, Canada, Germany, Sweden, Belgium, Brazil, and many others as listed in our full restricted territories schedule. Players located in the Ukrainian regions of Crimea, Donetsk, and Luhansk are also prohibited from accessing our services. It is your responsibility to ensure that online gambling is legal in your jurisdiction before using our platform.

4. Account Security and Verification

Here at Hand of Luck Casino, we take account security and identity verification seriously. We may request identity documents at any point, particularly before processing withdrawals. This process, commonly referred to as KYC (Know Your Customer), may include:

  • Government-issued photo identification (passport, national ID, or driver's license)
  • Proof of address (utility bill or bank statement dated within the last three months)
  • Proof of payment method used
  • Source of funds documentation where required

We may place your account under review for up to 30 days during additional verification checks. Failure to provide the requested documents within a reasonable timeframe may result in account suspension or closure.

5. Deposits and Payments

We accept a variety of payment methods at our HandOfLuck Casino, including Visa, Mastercard, cryptocurrencies (BTC, ETH, USDT, and more), e-wallets, and phone/SMS payments. We support transactions in USD, EUR, RUB, and several cryptocurrencies. All deposit transactions must originate from payment accounts held in your name. We do not accept payments from third parties under any circumstances.

6. Withdrawals and Withdrawal Limits

At Hand of Luck, we process withdrawal requests subject to the following limits and conditions:

  • Daily limit: 2,000 USD/EUR (or 150,000 RUB)
  • Weekly limit: 10,000 USD/EUR (or 700,000 RUB)
  • Monthly limit: 40,000 USD/EUR (or 3,000,000 RUB)

Our HandOfLuck team processes withdrawal requests within 24–36 hours, with cryptocurrency withdrawals typically completed within a few hours. Card and e-wallet withdrawals are generally completed within 1–3 business days. Additional verification checks may extend processing times by up to 30 days in exceptional circumstances.

If you request a withdrawal of funds that have not been wagered through gameplay, we will apply an AML (Anti-Money Laundering) fee of 20% on the unplayed amount, and your deposits must be wagered a minimum of three (3) times before withdrawal eligibility is granted.

7. Bonuses and Promotions

We are pleased to offer our players a multi-stage welcome package at Hand of Luck Casino. The welcome bonus is structured as follows:

  • 1st deposit: 10% bonus + 10 Free Spins on Lucky Dama Muerta (minimum deposit 20 EUR)
  • 2nd deposit: 10% bonus + 10 Free Spins on Candy Monsta (minimum deposit 50 EUR)
  • 3rd deposit: 15% bonus + 30 Free Spins on Miss Cherry Fruits (minimum deposit 100 EUR)
  • 4th deposit: Additional bonus (terms apply)

The maximum welcome bonus is capped at 1,000 EUR. While a bonus is active, the maximum permitted bet is 2 EUR per spin or round. All deposits must be wagered a minimum of three (3) times before any withdrawal can be requested, in compliance with our AML policy.

Beyond the welcome package, we offer ongoing promotions at our HandOfLuck platform, including 24-Hour Battle tournaments with a daily prize pool of 200 EUR, the Book of Jackpots lottery with a 10,000 EUR prize, leaderboard competitions, and a Loyalty Points (LP) programme. We reserve the right to modify, suspend, or discontinue any promotion at our discretion, with reasonable notice provided where possible.

8. General Bonus Rules

Our Hand of Luck bonus terms apply universally across all promotions unless stated otherwise:

  • Bonuses are intended for personal use only and may not be transferred or shared.
  • We reserve the right to void bonuses and related winnings if we detect abuse or fraud.
  • Only one bonus may be active at a time unless we expressly state otherwise.
  • Free spins winnings are subject to the applicable wagering requirements before withdrawal.

9. Responsible Gaming

We at HandOfLuck are committed to promoting responsible gambling and protecting vulnerable players. We provide a range of tools to help you manage your gaming activity, including deposit limits, session time reminders, self-exclusion options, and reality check notifications. We encourage all players to gamble responsibly and to contact our support team if they feel their gambling habits are becoming harmful. Third-party support organisations are also available for those who need additional assistance.

10. Game Providers and Fairness

Our Hand of Luck Casino library includes over 6,000 games supplied by leading providers such as NetEnt, Play'n GO, Yggdrasil, Microgaming, Hacksaw Gaming, Nolimit City, Relax Gaming, Red Tiger, Quickspin, Push Gaming, Evoplay, and many more. All games offered on our platform are subject to their respective providers' fairness and RNG (Random Number Generator) standards. We do not manipulate game outcomes.

11. Intellectual Property

All content on the HandOfLuck Casino website, including text, graphics, logos, images, software, and game content, is protected by intellectual property rights belonging to us or our licensors. You may not copy, reproduce, distribute, or use any of our content without our prior written consent.

12. Limitation of Liability

We provide our services on an "as is" and "as available" basis. At Hand of Luck, we do not guarantee uninterrupted or error-free access to our platform. To the maximum extent permitted by applicable law, we shall not be liable for any loss of profits, data, or other indirect, incidental, or consequential damages arising from your use of our services.

13. Changes to These Terms

We reserve the right to amend these Terms and Conditions at any time. We will notify you of material changes by posting an updated version on our website. Your continued use of our HandOfLuck platform after any changes constitutes your acceptance of the revised terms. We recommend reviewing these terms periodically to stay informed of any updates.

14. Contact Us

If you have any questions about our terms, your account, or our services, please do not hesitate to get in touch with our support team:

  • Live Chat: Available 24/7 via our website
  • Email: customercare@handofluck.email
  • Phone: +44 1294 620788

Our Hand of Luck support team is available around the clock to assist you with any concerns or queries you may have. We are here to ensure your experience on our platform is safe, fair, and enjoyable.

Content updated: July 23, 2026