HandOfLuck Casino Responsible Gaming

Our Commitment to Safe Play

We at HandOfLuck are dedicated to providing a gaming environment built on transparency and trust. Our platform is designed with player wellbeing in mind, and we actively encourage all players to approach gambling with a clear and balanced mindset. Before you play, we recommend that you:

• Set a budget and stick to it — only gamble with money you can afford to lose
• Treat gambling as entertainment, not as a way to make money
• Take regular breaks and avoid chasing losses
• Never gamble under the influence of alcohol, medication, or emotional distress
• Keep track of the time and money you spend on our games

At Hand of Luck, we want every session to be enjoyable. If gambling ever stops feeling fun, we strongly encourage you to use the responsible gaming tools available on our platform or to reach out to one of the professional support organisations we work with.

Player Protection Tools We Provide

Here at HandOfLuck, we offer a range of account management tools designed to help you stay in control of your play. You can access and configure these tools directly through your account settings.

Deposit Limits

We allow you to set daily, weekly, or monthly deposit limits on your Hand of Luck account. Once a limit is set, it takes effect immediately. Increasing a limit requires a cooling-off period to ensure thoughtful decision-making.

Session Time Limits

At HandOfLuck, we let you define how long you want to play in a single session. Once your set time is reached, you will receive a notification and may be logged out automatically, helping you maintain healthy boundaries around your gameplay.

Loss Limits

You can set a maximum loss threshold for any given period. We at Hand of Luck will automatically pause your ability to place bets once that threshold is reached, ensuring you never exceed what you have decided is acceptable for you.

Self-Exclusion

If you feel you need a break from gambling, our HandOfLuck self-exclusion tool allows you to temporarily or permanently restrict access to your account. Self-exclusion options include:

• Short-term cooling-off periods (24 hours, 7 days, 30 days)
• Extended self-exclusion (3 months, 6 months, 1 year)
• Permanent account closure upon request

Once self-exclusion is activated at Hand of Luck, you will not be able to log in or place bets for the duration of the chosen period. We will also ensure that you do not receive any promotional communications during this time.

Reality Checks

We at HandOfLuck offer regular in-session reality check reminders. These pop-up notifications give you a summary of how long you have been playing and how much you have spent, allowing you to make an informed decision about whether to continue.

Recognising Problem Gambling

At Hand of Luck, we want to make sure you have the knowledge to recognise when gambling may be becoming a problem — either for yourself or for someone you know. Common warning signs include:

• Gambling more than you can afford to lose
• Feeling anxious, irritable, or restless when not gambling
• Chasing losses in an attempt to win back money
• Neglecting work, family, or social responsibilities due to gambling
• Borrowing money or selling possessions to fund gambling
• Lying to friends or family about the extent of your gambling
• Using gambling as an escape from stress or emotional problems

If any of these signs feel familiar, we encourage you not to ignore them. Our HandOfLuck support team is available 24/7 and can point you towards the right resources and tools to help you regain control.

Support Organisations We Recommend

We at Hand of Luck believe in connecting players with professional, confidential help whenever it is needed. Below are trusted organisations that offer free support for those affected by problem gambling:

These organisations provide confidential advice, counselling, and practical support for players and their families. Our HandOfLuck team always recommends reaching out to them if you have any concerns — there is no shame in asking for help.

Protecting Minors

At Hand of Luck, we operate a strict zero-tolerance policy regarding underage gambling. Our platform is intended exclusively for adults aged 18 and over. We take several measures to ensure that minors cannot access our services:

• Age verification is required during the registration process
• We may request additional identity documents at any time to confirm a player's age
• Any account found to be operated by a minor will be immediately closed
• Winnings obtained by underage players will not be paid out

We at HandOfLuck also strongly encourage parents and guardians to use parental control software if they share devices with children. Tools such as Net Nanny, Cybersitter, and similar applications can help restrict access to gambling websites.

How to Contact Our Responsible Gaming Team

If you have any questions about responsible gaming, need help activating any of our player protection tools, or simply want to speak to someone about your gaming habits, our Hand of Luck support team is here for you around the clock. New players can get started quickly through the HandOfLuck login page, where account tools are easily accessible from day one.

• Live Chat: Available 24/7 directly on our platform
• Email: customercare@handofluck.email
• Phone: +44 1294 620788

We at HandOfLuck are proud to maintain an open-door policy when it comes to responsible gaming. No concern is too small, and our team is trained to handle all responsible gaming enquiries with the utmost sensitivity and confidentiality.