HandOfLuck Privacy Policy

At Hand of Luck, we are fully committed to protecting your personal information and respecting your right to privacy. This Privacy Policy explains how we collect, use, store, and share your data when you visit and use our platform at handofluck777.com. By registering an account or continuing to use our services, you agree to the practices described in this document. We encourage you to read this policy carefully before using our platform.

Who We Are

Here at HandOfLuck, we operate the online gaming platform available at handofluck777.com. Our platform offers a wide range of gaming services, including slots, live casino games, sports betting, tournaments, and loyalty programmes. We process your personal data in our capacity as the data controller responsible for this website. If you have any questions about this policy or your data, you can reach our team at customercare@handofluck.email or by phone at +44 1294 620788.

What Information We Collect

When you interact with our Hand of Luck casino platform, we may collect the following categories of personal information:

Information You Provide Directly

• Full name, date of birth, and contact details (email address, phone number)
• Residential address and country of residence
• Username, password, and account preferences during HandOfLuck login and registration
• Payment information, including card details, cryptocurrency wallet addresses, and e-wallet identifiers
• Copies of identity documents submitted for verification (KYC process)
• Communications you send us via live chat, email, or phone

Information We Collect Automatically

• IP address, browser type, and device information
• Login timestamps and session duration related to your HandOfLuck casino login activity
• Pages visited, games played, bets placed, and transaction history
• Cookies and similar tracking technologies (see our Cookie section below)
• Referral sources and marketing interaction data

How We Use Your Information

At HandOfLuck, we use the personal data we collect for a range of legitimate purposes. We will not use your information beyond what is described in this policy without your explicit consent.

• Account management: We use your registration details to create and maintain your Hand of Luck casino account, including processing your hand of luck casino login requests securely.
• Payment processing: We use financial data to process deposits and withdrawals in supported currencies including USD, EUR, RUB, BTC, ETH, and USDT.
• Identity verification: We are obligated to verify your identity to comply with anti-money laundering (AML) regulations. This includes reviewing documents before processing withdrawals.
• Customer support: We use your contact information to respond to queries submitted via live chat, email, or phone.
• Bonuses and promotions: We use your gaming activity and deposit history to apply welcome bonuses, free spins, tournament entries, and loyalty points accurately.
• Responsible gambling: We monitor your activity to identify signs of problem gambling and to enforce self-exclusion or deposit limits where applicable.
• Marketing: With your consent, we may send you promotional emails or notifications about offers, tournaments, and new features at our Hand of Luck platform.
• Legal compliance: We retain and process data to comply with applicable laws, resolve disputes, and enforce our Terms and Conditions.

Cookies and Tracking Technologies

Our HandOfLuck platform uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse site usage. Cookies help us understand how you navigate the hand of luck casino, allowing us to improve our services over time.

We use the following types of cookies:

• Essential cookies: Required for the platform to function, including maintaining your session during HandOfLuck login.
• Analytics cookies: Help us understand user behaviour and measure the performance of our pages.
• Preference cookies: Remember your language, currency, and game filter settings.
• Marketing cookies: Track how you arrived at our site and help us deliver relevant promotional content.

You may control cookie settings through your browser at any time. However, disabling certain cookies may affect your ability to use some features of our platform.

Sharing Your Information

We do not sell your personal data to third parties. However, at Hand of Luck, we may share your information in the following limited circumstances:

• Game providers: We work with over 80 software providers including NetEnt, Play'n GO, Yggdrasil, Hacksaw Gaming, and others. These providers may receive limited technical data required to deliver their games.
• Payment processors: We share necessary financial details with payment partners to facilitate transactions via Visa, Mastercard, crypto, and e-wallets.
• Regulatory and legal authorities: We may disclose your data if required by law, court order, or governmental regulation.
• Fraud prevention services: We use third-party services to detect suspicious activity and protect the integrity of our platform.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by law or our internal policies. At HandOfLuck, we are obligated to keep transaction and identity records for AML compliance purposes, which may extend beyond account closure. When data is no longer needed, we securely delete or anonymise it.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data held by our Hand of Luck casino:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may ask us to correct any inaccurate or incomplete data.
• Right to erasure: You may request deletion of your data, subject to our legal retention obligations.
• Right to restriction: You may request that we limit the processing of your data in certain circumstances.
• Right to object: You may object to our processing of your data for marketing purposes at any time.
• Right to data portability: You may request your data in a structured, machine-readable format.

To exercise any of these rights, please contact us at customercare@handofluck.email. We will respond to your request within a reasonable timeframe in accordance with applicable law.

Security Measures

We take the security of your data seriously at HandOfLuck. We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or disclosure. These include SSL encryption, secure servers, and access controls. However, no internet transmission is entirely secure, and we cannot guarantee absolute security.

Restricted Countries

Our Hand of Luck platform is not available to residents of certain jurisdictions, including the Netherlands, France, USA, Spain, Italy, Germany, Australia, and approximately 130 other countries listed in our Terms and Conditions. We do not knowingly collect or process personal data from individuals in these restricted regions for the purpose of providing gambling services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will notify you via email or a prominent notice on our website. We encourage you to review this page periodically to stay informed. Continued use of our HandOfLuck platform after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or the handling of your personal data at Hand of Luck, please do not hesitate to get in touch:

• Email: customercare@handofluck.email
• Phone: +44 1294 620788
• Live Chat: Available 24/7 on our website at handofluck777.com

We are committed to addressing your concerns promptly and transparently. Your trust is important to us, and we take our responsibility to protect your data seriously at every level of our HandOfLuck operation.